Official Documents

Privacy Policy soju88 – Personal Data Protection for Malaysian Players

At soju88, your privacy is more than a legal obligation — it is our genuine commitment to every player. This document clearly and transparently explains how we collect, use, store, and protect your personal data.

Last Updated: 1 January 2026

Commitment soju88 Privacy

Six core pillars that shape soju88's approach to protecting Malaysian players' personal data.

256-bit SSL Encryption

All data transmitted between your device and soju88 servers is protected by 256-bit SSL encryption — the same level of protection used by major banking institutions in Malaysia to ensure your information cannot be intercepted by third parties.

No Data Selling

Soju88 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial gain. Your data belongs to you and we fully respect that right.

Minimum Data Collection

We only collect data that is strictly necessary for platform operations, legal compliance, and improving the user experience. No excessive or irrelevant data collection takes place on the soju88 platform.

Full User Control

You have the full right to access, correct, transfer, or request deletion of your personal data held by soju88. Exercising these rights is straightforward and can be done through our customer support.

PDPA Legal Compliance

The soju88 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. All data processing is carried out on a lawful and transparent basis.

Data Breach Notification

In the event of any data security breach that may affect your personal information, soju88 will notify you within 72 hours and take all necessary steps to contain and remediate the situation.

1

Introduction and Scope of the Privacy Policy

This Privacy Policy is published by soju88 and applies to all users who access or use our platform via the soju88.ng website, the soju88 mobile app, or any other service channel we provide.

We understand that your trust in soju88 depends largely on how we handle your personal information. That is why we have designed this Privacy Policy not merely to meet legal compliance requirements, but as a clear and easy-to-understand guide on what we do — and more importantly, what we do not do — with your data.

By registering for or continuing to use soju88 services, you agree to the data processing practices described in this document. If you have any concerns or questions, our customer support team is available to assist you at any time.

Scope of Application: This Privacy Policy applies to all personal data collected through the soju88 platform, including via the website, app, email communications, Live Chat, and any other interactions with our team.

2

Types of Personal Data We Collect

Soju88 collects various types of personal data depending on how you interact with our platform. Below is a summary table of the data collected:

Data Category Example Information Primary Purpose
Identity Data Full name, date of birth, identification card number Account registration, KYC verification
Contact Data Email address, phone number Communications, notifications, support
Financial Data Payment methods, transaction records Processing of deposits and withdrawals
Technical Data IP address, device type, web browser Security, fraud detection
Activity Data Game history, wins, active hours Services, platform improvement
Communication Data Support chat records, email Customer support records, complaint records

We do not collect sensitive data categories such as health information, political views, religious beliefs, or biometric data, except in very limited circumstances with your explicit consent and for specific legal compliance requirements.

3

How We Use Your Personal Data

The personal data we collect is used solely for lawful and relevant purposes. The following are the primary purposes for which we use your data:

  • Account Management: To create, verify, and manage your account on the soju88 platform and ensure that only you can access it
  • Transaction Processing: To process deposits, withdrawals, and any other financial transactions you make through our platform
  • KYC and AML Compliance: To fulfil legal requirements relating to identity verification and anti-money laundering
  • Platform Security: To detect, investigate, and prevent fraudulent activity, hacking, or any other security threats
  • Customer Support: To respond to enquiries, resolve complaints, and provide the technical assistance you need
  • Product Improvement: To analyse platform usage patterns in aggregate to help us improve the user experience
  • Service Communications: To send important notifications about your account, changes to terms, or critical security information

Our Guarantee: soju88 does not use your personal data to build psychographic profiles, sell to third-party advertisers, or for any purpose you would not expect or have not consented to.

4

Data Sharing and Disclosure to Third Parties

Soju88 does not sell or disclose your personal data to third parties except in specific circumstances described below. Every disclosure is made with care and only when necessary:

  • Payment Service Providers: We share necessary transaction data with approved payment processors (such as DuitNow, FPX, and Touch 'n Go eWallet providers) to enable deposits and withdrawals to be processed securely.
  • Game Providers: Minimum session information is shared with licensed game providers to enable seamless game delivery and the resolution of any technical disputes.
  • Legal Authorities: soju88 will disclose data when required by law, court order, or a legitimate request from a law enforcement agency
  • Identity Verification Services: For the KYC process, required information is shared with trusted third-party identity verification providers who have signed strict confidentiality agreements

All third parties that receive data from soju88 are required to comply with data protection standards equivalent to our own and are not permitted to use that data for any purpose outside the agreed scope.

5

Data Security Measures

Soju88 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. Among the technical and organisational measures we employ:

  • Data Encryption in Transit: All communications between your device and our servers use TLS 1.3 protocol with AES-256 encryption
  • Data Encryption at Rest: Sensitive data stored in our databases is further protected using field-level encryption
  • Role-Based Access Control: Only staff who require access to specific data for their duties are granted permission — and this is reviewed on a regular basis
  • Continuous Security Monitoring: Our intrusion detection system (IDS) monitors network traffic around the clock and raises immediate alerts upon detecting anomalies
  • Regular Penetration Testing: Independent third parties conduct regular security testing on the soju88 infrastructure to identify and address any vulnerabilities.

Please Note: While soju88 takes all reasonable steps to protect your data, no security system is entirely perfect. We encourage you to also take personal protective measures such as using a strong password and enabling two-factor authentication on your account.

6

Personal Data Retention Period

Soju88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. General data retention period guidelines are as follows:

  • Active Account Data: Retained for as long as your account remains active on the soju88 platform
  • Data After Account Closure: Retained for 5 years after account closure for AML, PDPA, and financial regulatory compliance purposes
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements
  • Support Communication Logs: Retained for 3 years for complaint resolution and reference purposes
  • Technical and Security Logs: Retained for 90 days for security incident investigation purposes

Once the specified retention period has ended, your data will be securely deleted or fully anonymised so that it can no longer be linked to your identity.

7

Cookies and Tracking Technologies

The soju88 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality
  • Performance Cookies: Collecting information on how you use the platform (pages visited, time spent) to help us improve the overall user experience
  • Functional Cookies: Storing your preferences such as language, display theme, and other settings so you do not need to reconfigure them each time

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the soju88 platform.

8

Your Rights Over Your Personal Data

As a soju88 user, you have the following rights regarding your personal data that we hold. All requests will be processed within 30 working days:

Right of Access

You have the right to request a copy of all personal data we hold about you in a readily readable format.

Right to Rectification

If the personal data we hold about you is inaccurate or outdated, you have the right to request that corrections be made promptly.

Right to Erasure

Under certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal retention requirements.

Right to Object

You may object to the processing of your personal data for specific purposes, including marketing communications we send to you.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

Right to Restrict Processing

Under certain circumstances, you have the right to request that we restrict the processing of your personal data while a separate request is being resolved.

9

Child Protection

The soju88 platform is exclusively for users aged 18 and above. We do not knowingly collect, store, or process personal data of individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe a child has registered on the soju88 platform, please contact our support team immediately so that appropriate action can be taken.

Parental Responsibility: We encourage parents and guardians to monitor their children's online activity and to use parental control tools available on devices and web browsers to restrict access to online gambling platforms.

10

Amendments to This Privacy Policy

Soju88 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, changes in business practices, or improvements to our platform. When any material amendments are made, we will:

  • Updating the "Last Updated" date at the top of this document
  • Sending notifications to all registered users via email or in-app notifications
  • For highly significant amendments, we may request your explicit consent before the changes take effect

We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we protect your personal information. Your continued use of the soju88 platform after any amendments are published will be considered your acceptance of the latest version of the Privacy Policy.

11

How to Contact Us Regarding Privacy

For any enquiries, requests, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:

  • Privacy Email: [email protected] (responded to within 5 working days)
  • Live Chat: Select the "Privacy & Data" category when starting a chat session
  • General Support: [email protected] for general enquiries relating to your account

We aim to respond to all privacy-related enquiries within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority under applicable Malaysian law.

Our Commitment: Every privacy rights request will be taken seriously, fully respected, and processed within the timeframes required by law. No penalties or discrimination will be applied to you for exercising your privacy rights.

Frequently Asked Questions soju88 Privacy Policy

Quick answers to the most frequently asked questions by Malaysian players about privacy and data security at soju88.

Absolutely not. soju88 has never sold, rented, or traded your personal data to any advertiser or third party for marketing purposes. Your data is only shared with parties required for platform operations (such as payment processors) and only with the minimum information necessary. This is a core commitment we will never compromise.

Yes, you may request deletion of your personal data by contacting the soju88 support team. However, please note that some data may need to be retained for a certain period to comply with legal requirements such as the Personal Data Protection Act 2010, anti-money laundering laws, and financial regulatory requirements. Once the mandatory retention period has ended, your data will be permanently and securely deleted.

In the event of any material change in ownership or operations, soju88 will notify all registered users in advance. In the case of an acquisition, your data will only be transferred to the new entity if that entity agrees to fully honour this Privacy Policy. You will be given the option to close your account and request deletion of your data before any transfer takes place if you do not agree to the new terms.

soju88 does not store your full credit or debit card details on our servers. All payment transactions are processed through a PCI-DSS certified payment gateway that handles and protects sensitive payment data in accordance with the highest industry security standards. For payment methods such as DuitNow, TnG, and FPX, the only data we retain is the transaction reference — not your account details or banking password.

Yes, soju88 monitors gaming activity as part of our commitment to platform security and responsible gaming. This includes detecting unusual betting patterns that may indicate fraudulent activity, monitoring for signs of problem gambling, and ensuring compliance with platform regulations. This monitoring is carried out automatically, and only relevant staff will view individual data when there is a specific investigation requirement.
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Your Data Is Safe With soju88

Your privacy and data security are our priority. Play with peace of mind at soju88 — the online casino platform that takes your data protection seriously.

Have a question about your privacy? Contact our 24/7 customer support or visit our FAQ page.

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